First Vitality International Ltd Information Information

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About Us First Vitality International Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@1stvitality.co.uk.

Our Contact details:
First Vitality International Ltd
P.O.Box 234 St Peter Port, Guernsey Channel Islands GY1 3PD United Kingdom
Phone:0800 881 8022 Fax: +44 (0)1928 717 936 Email: info@1stvitality.co.uk

DISCLAIMER

Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical profession. You should not use the information supplied for diagnosing or treating a disease, or for prescribing any medication. If you have or suspect that you have a medical problem, promptly contact your health care provider.

Information and statements regarding dietary supplements have not been evaluated by any statutory or professional body and are not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition, or are taking prescribed medication, please consult with your doctor.

Any text supplied on this web site which refers to particular products will have been provided by the manufacturer and then replicated on this site in good faith. We do our best to keep this information up-to-date, however, users should always read the instructions supplied with the product (from the manufacturer) for the most recent information and instructions.

Our products are constantly being improved. This may result in changes to the ingredient list and/or allergy advice from that stated on this site. For this reason, First Vitality is unable to accept liability for any incorrect information on this site.

First Vitality International Limited trading as 1st Vitality takes no responsibility for products not showing effect or unknown side effects.

TRADING DISCLAIMER

We reserve the right to decline to fulfill order requests if we are unable to obtain the ordered items from our suppliers.

In the case that we cannot fulfill an order, 1st Vitality will refund the full amount (involved) directly to your credit/debit card.

Special offers are valid only while stocks last.

Prices may be updated as and when required due to exchange rate fluctuations.

If the price, weight or description of any product has been incorrectly described 1st Vitality reserves the right to correct the error and to refund the cost of the product in question.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

If you need to change the contents of your shopping cart, select "View Cart", adjust the order and then select "Update Basket Contents".

PAYMENT OPTIONS

We accept Visa, Mastercard, Switch/Maestro, Visa Electron & Solo Debit Cards.

You can pay securely online through HSBC Secure ePayment, or send your cards details by FAX to +44 (0)1928 717 936 or by Phone to 0800 881 8022

We also accept UK cheques and UK postal orders - please make these out to 1st Vitality. Please allow at least 10 additional working days for payment to clear when paying by cheque. We can also arrange money transfers directly to our bank, please contact us for details on info@1stvitality.co.uk

ARE YOU UNDER MEDICAL SUPERVISION?

If you are under medical supervision and/or take any kind of medication you should consult your doctor before starting any supplement programme.

SELECT Shipping And Handling Method Shipping costs are based on the weight of your order. P&P costs to the UK vary between £1.99 and £4.99. Very heavy items may cost little extra . You will be given the cost of P&P before you have to complete your order form. Call us if you need any advice on optimising the weight of heavier orders.

We use 1st Class post (Royal Mail) for most deliveries. Under normal market conditions, delivery takes about 2 - 10 working days - most of our parcels are received within 2 - 3 working days.

If you require an urgent item, please call us on 0800 881 8022 and we will do our best to be of service. Special Delivery costs an additional £4 per parcel.

INSURANCE
We offer free insurance on all UK orders. Insurance only covers the invoice cost of your item/s.

OVERSEAS DELIVERIES
Depending on location we send by Airmail. This is normally either Airsure or International Recorded Delivery which is a Royal Mail service. For details on this service, please visit www.royalmail.com. Airmail can take up to 4 weeks for delivery.

We do not accept responsibilty for loss or damage to international packages. However, we will endeavour to track it and offer compensation based on what we can claim through your chosen delivery service. This can take a number of weeks, even months to settle. This is on a good will basis only and not guaranteed. Airsure provide an easier tracking service and tends to be faster to resolve.

We cannot accept responsibility for breakages of glass items on overseas deliveries. Please contact us for help in selecting products that do not come packaged in glass - as they are both lighter and safer to ship long distances.

Delivery Schedule We aim to ship out all in-stock items within 24 hours. Orders placed between Friday Afternoon and Sunday will be shipped on the following Monday. All orders placed over public holidays will be shipped out on the next available working day.

If you supply a valid email address at point-of-sale, we will email you with a tracking code to allow you to confirm that the order has been dispatched.

UK Orders - if your order isn't with you by 2 weeks & 1 day AFTER it's been dispatched please call/email us.
International Orders - if your order isn't with you by 4 weeks AFTER it's been dispatched please call/email us.

Back Orders In the unlikely event that your item is not in stock or not due in stock within 5 working days of receiving your order , we will back order for you. You will be emailed or phoned with the option to cancel your order if you would rather not wait.

Tax Charges VAT (EU Sales Tax) is payable on UK orders on any items costing more than £18. You will be charged at the UK rate of 17.5%.

DUTY PAYABLE ON NONE UK BOUND ORDERS
Except for the above case, all orders are sent tax exempt. Please note you may be required to pay your own local taxes upon import to your own country.

TAX EXEMPTIONS
If you live in the UK and have special exemption rights from VAT (for example, residents of the Channel Islands) you can check the box in the TAXES section (just beneath where you add your contact details). Your order will then be made VAT exempt.

Credit Card Security At point-of-sale (when you need to add your credit/debit card details to this site) you will be transfered to a secure payment area (SSL) at HSBC Secure E-Payments. This guarantees that not only are your card details taken in the safest and most secure method available. You will also get the famous "Golden Padlock". Clearance through HSBC is not confirmation of an acceptance of your payment, as further security checks will be made prior to order despatch.

FRAUDULENT TRANSACTIONS

It is illegal to attempt to purchase goods using an invalid credit card. Do not use someone elses credit card to purchase items from this website. Any attempt to purchase goods fraudulently through this website will be treated seriously. We will provide extensive information to the authorities and request criminal action.

Guarantee We guarantee your complete satisfaction. We offer a 30 day money back guarantee on our products. Certain products carry additional warranties, please see individual product descriptions for more details.

Reaching Us If you need to reach us, please email us on info@1stvitality.co.uk, alternatively, you can call on 0800 881 8022 (International Code = +44) or fax us on +44 (0)1928 717 936 or write to us at P.O.Box 234 St Peter Port, Guernsey Channel Islands GY1 3PD United Kingdom.
Our office hours are 9 - 5:30 Monday through Thursday and 9 - 5 on Friday. We are closed on public holidays.

Privacy Policy First Vitality International Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

PACKAGING

All orders are shipped in plain packaging. Information displayed on the packaging includes your name & address, the return address. A summary of content value, number of units enclosed and type of product (e.g. food supplement). Our company name & return address are also listed on the box. No specific details of the package's contents are supplied.

Returns Policy You have the right to cancel an order within 30 days of receiving the goods. If you cancel an order please phone (0800 881 8022), or send an email to info@1stvitality.co.uk and return the goods unopened whereupon we refund the credit/debit card account used to make the payment.

We understand our obligations as a merchant in the UK under "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Remittance Terms Goods cannot be shipped without verification of payment. For cheque payments and bank transfers, please allow at least 10 days.

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